We want you to be completely satisfied with our services. Refunds are available under the following conditions: Full refund if we fail to deliver the agreed project within the stated timeline (excluding delays caused by client). Partial refund if the delivered work significantly deviates from the agreed scope. No refund once a project has been approved and launched.
To request a refund, contact us at [email protected] within 14 days of project delivery. Include your project name, invoice number, and reason for the refund request. We will review your request within 3 business days and respond with our decision. Approved refunds are processed within 5–10 business days via the original payment method.
The following are non-refundable: Third-party costs (domain registration, hosting, stock assets, API subscriptions) paid on your behalf. Rush delivery fees. Monthly maintenance plan fees after the first 7 days of the billing period. Custom AI model training fees once training has commenced.
If you are unsatisfied with our refund decision, you may escalate to our senior team at [email protected]. We are committed to resolving all disputes fairly and promptly. For payment disputes, please contact us before initiating a chargeback, as chargebacks incur fees that we may pass on to clients who initiate them without first attempting resolution.
Monthly maintenance and management plans may be cancelled at any time with 30 days written notice. You will be billed for the current month in full. No partial-month refunds are provided for monthly plans.